08 7089 6488
68-72 Tapleys Hill Road, Royal Park
SERVICES
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Family Medicine
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Men's Health
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Women's Health (including implanon procedures)
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Child Health
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Preventative Health (including Health assessments and Heart Health Checks)
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Obesity Management. diet and lifestyle advice
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Mental health
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Focused Psychological Strategies by GP* (requires Mental Health Treatment Plan)
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Skin Cancer Check
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Immunizations
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Chronic disease management (for example: diabetes, heart disease, COPD, asthma)
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Sexual health counselling and advice
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Minor Surgical Procedures (including skin lesion excision, implanon insertion and removal)
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Iron Infusions
Fees and booking policy
We provide comprehensive and high quality medical care. Current Medicare Rebates only cover part of our operating costs, hence the need to charge a gap fee.
Children under 16 years old, Concession Card Holders and DVA GOLD card holders are eligible for bulk billing.
All other eligible Medicare Card Holders may have to pay a gap.
GP Chronic Disease Management Plans and Health Assessments are bulk billed. If you have a chronic disease or are in a suitable age group to have a Health Assessment, please inform us and we can organise it for you.
When booking appointments, kindly consider your number of issues or complexity and consider booking a long appointment if required.
Procedures such as implanon insertion/removals, skin excisions etc. tend to require a long appointment.
Consultation Type
Standard Fee
Gap (after Rebate)
Level B Appointment
(15 minutes, 1 to 2 problems)
Level C Appointment
(30 minutes, multiple or complex problems)
Level D Appointment
(45 minutes, complex problems)
Telehealth Consultations
Did Not Attend (No Show)
Transfer of full medical records
$ 83.90
$ 144.90
$ 205.10
Bulk billed
(Medicare criteria apply)
$ 83.90
$ 40
$ 40.00
$ 60.00
$ 80.00
Bulk billed
(Medicare criteria apply)
No rebate
No rebate
Further fees and booking information
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​Bulk billing is available to children under 16, Commonwealth Concession Card holders (Pensioner Concession Card, Health Care Card or Commonwealth Seniors Health Card) Department of Veteran Affairs GOLD card holders
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At present, all telehealth appointments will be bulk billed for eligible Medicare Card holders if you meet the following criteria:
Have had at least one face to face appointment at our practice in the past 12 months OR
Are My Medicare registered with our practice
Otherwise, you have to book a private telehealth consultation which costs the same as a Level B Standard Consultation with no Medicare Rebate.
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Fees are payable on the day of appointment after consultation with the doctor.
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Longer consult times are available. If you have more than 1 issue, or for issues such as mental health, PAP smears, medicals, implanon procedures etc., please inform the reception when booking the appointment so we can allocate sufficient time to meet your needs.
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We will prioritise urgent medical conditions and strive to see unwell children on the same day. Please advise our reception staff if you think your health issue is urgent and we will triage it accordingly. If we believe your medical condition requires urgent hospital care, we may ask you to ring 000 urgently.
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Cancellation or Did not attend policy: If you no longer require your appointment, please cancel a minimum of 4 hours in advance. If you cancel the appointment with less than 4 hours notice, or do not turn up for an appointment, a no-show fee of $83.90 will be charged. No further appointments can be made until this is paid.
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Transfer of medical records: If requested, we can provide a Health Summary at no cost. Full medical records can be transferred to another clinic or health provider for an administrative fee of $40. We require a signed 'Transfer of Medical Records' form with the other clinic's details to process this request.
General Information
Pathology
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We can do venepuncture (taking blood for blood tests) and will send it to the pathology laboratory. We accept all pathology forms. On rostered days, there are Australian Clinical Labs staff present to take blood.
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Emergencies
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In the event of a medical emergency, please dial 000.
In the event of a mental health emergency, please ring Mental Health Triage on 131465 (24 hours).
The closest hospital to our clinic is The Queen Elizabeth Hospital located on Woodville Road.
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Strict Opioid and Benzodiazepine policy
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We have a strict policy on drugs of dependences. Please view the tab on opioid an benzodiazepine policy for more information.
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After hours care
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After hours care is provided by National Home Doctor Service 137425 (13SICK).
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Home visits
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Home visits can be provided if deemed appropriate by the doctor, for regular patients with serious medical conditions preventing them from attending the clinic.
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Privacy policy
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We keep records of your personal details and medical history in the clinic. We adhere to strict guidelines for your privacy, and are happy to provide you with a copy of our privacy policy at your request. To provide quality preventative health we submit patient data to various disease specific registers (eg. cervical screening, MyHealth Record). We also submit our vaccination records to the Australian Immunisation Register. Please let us know if you wish to opt-out of these services.
Patient feedback and complaints
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We are committed to providing a quality service. If you have a comment or compliment, we would like you to share it with us. We take any concerns, complaints or suggestions seriously. Please advise our reception staff if you wish to fill in our patient feedback form. It will be treated with strict confidentiality, and shared only with the clinical director and staff involved.
Recall/reminder system
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As part of providing quality preventative and continuity of care, we use a computerised reminder system to deliver reminders and offer preventative health care relevant to your health needs. You may receive these reminders through mail or SMS. If you do not wish to receive reminders, please advise your doctor or our reception staff.
Test results, referrals and telephone calls
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It is important that all test results are followed up in a consultation with your doctor. Test results will not be given over the phone. All repeat prescriptions, referrals and medical certificates require a consultation with your doctor to ensure appropriate treatment. Our doctors do not take calls from patients under normal circumstances. We ask where possible that you make an appointment to discuss your concerns with your doctor.
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Our Focus On The Local Community
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At present, our focus is on caring for the local community. As such, we will not see patients who live more than 10 kilometres away from the clinic. If you live more than 10 kilometres away from the clinic, we ask that you kindly see a doctor in your local area. If you have any queries about this policy, please do not hesitate to discuss it with our reception staff.
